Covid-19 Secure Workplace Policy
To keep everyone as safe as possible, I have implemented a number of protocols to comply with the Association of Reflexologists' Covid-19 Secure Workplace Policy. These protocols are subject to change, dependent upon updates from Public Health England, the Association of Reflexologists, and my insurance company.
What I'm doing:
- I will sanitise my hands, using sanitising hand gel, as needed throughout each treatment.
- Advice currently recommends that facial coverings are required in enclosed spaces. During each treatment I will wear a face mask (and a visor if necessary).
- To allow enough time to prepare and sanitise the therapy space in between clients, appointments are strictly limited to 60 minutes.
- 30 minutes will be allocated between each appointment to ensure there's no client overlap, and to enable me to thoroughly ventilate and sanitise the therapy space.
- Sanitising measures include: opening the door to the outside to improve ventilation; safely disposing of used items; stripping down and safely bagging all used fabric items, and; sanitising all 'touch point' surfaces – such as the treatment couch, door handles and hard surfaces – with an appropriate cleaner.
- I will provide a new, freshly laundered/cleaned set of the following items for every client: my own face mask (and visor); cotton couch cover; blanket; towels; pillowcases, and; cotton wipes.
- If a client sneezes or coughs near me I will change into a new set of new clothes before seeing my next client.
- All fabric items will be safely bagged after each treatment and washed daily at the highest maximum temperature setting for each item.
- To support the NHS Test and Trace service, I will encourage clients to allow me to share their contact details, if necessary, to help prevent the spread of Covid-19.
- I will close my practice and follow the government guidelines for self-isolation if: I, or someone in my household, is showing symptoms of Coronavirus*; I have been in contact in the last 14 days with someone who has been diagnosed with, or suspected of having, Coronavirus, or; I have been contacted by the NHS Test and Trace team and advised to self isolate. I will not treat clients until I am fully recovered and all members of my household are out of the quarantine period.
- Currently I am only offering foot reflexology treatments, as hand and facial reflexology involves closer contact.
Before your appointment:
- Before your first apointment with me, I will email you a confidential, online consultation form which needs to be completed and emailed back at least 48 hours prior to your treatment. I will follow this up with an online/telephone consultation, at a pre-arranged time, to discuss the information you have provided in your consultation form. This is to ensure that I can provide a treatment that is tailored for you.
- The day before your appointment I will call you, at a pre-arranged time, to undertake a risk assessment, to ensure that it's safe for you to come for your treatment, and that you understand the procedures that have been put in place. This risk assessment will be in accordance with the latest guidance from the Association of Reflexologists and Public Health England. Your appointment cannot go ahead unless this risk assessment has taken place. If, following the risk assessment, it is not deemed appropriate to treat you, you won't lose your payment and will be able to transfer it to another treatment once you are able to rebook.
- Please contact me ASAP to cancel your appointment if: you, or someone in your household, is showing symptoms of Coronavirus*; you have been in contact in the last 14 days with someone who has been diagnosed with, or suspected of having, Coronavirus; you have been contacted by the NHS Test and Trace team and advised to self isolate, or; you have recently returned from a country which the government has instructed you to self-isolate for 14 days. Please note that in these circumstances you won't lose your payment and will be able to transfer it to another treatment once you are able to rebook.
At your appointment:
- If you arrrive for your appointment with any visible signs of illness, I will not be able to treat you and your appointment will be cancelled. Rather than put yourself and others at risk, please stay at home and contact me to cancel your appointment so that I can offer it to someone else.
- Please arrive promptly for your treatment. To allow enough time to ventilate and sanitise the therapy space in between clients, appointments are strictly limited to 60 minutes. If you arrive late your treatment time cannot be extended.
- You will be required to wear your own face mask/covering throughout your treatment unless you are exempt. e.g. you have an anxiety or panic disorder, autism, breathing difficulties, dementia, or reduced vision. Please enter the therapy space wearing your face mask.
- On arrival, and as you leave, you will be asked to sanitise your hands with sanitising hand gel.
- For hygiene reasons please do not bring anything with you that you won’t need during your treatment. Leave coats, wallets, handbags, etc. at home or in your car.
- Please don’t touch any surfaces in the therapy space unnecessarily.
- Please bring your own bottle of water with you, as I will not be able to provide this for you. If possible only remove your mask to drink when you have left the therapy space.
- Clients can have a parent/guardian/carer in the room with them, as long as social distancing is maintained and the parent/guardian/carer wears a face mask.
- Please note that currently there is no access to a public toilet on site.
*Symptoms of Coronavirus include:
- A high temperature
- A new, continuous cough
- Loss or change to sense of smell or taste
- New marks, rashes, spots, bumps, or other lesions on your skin or toes
If you are classified as 'clinically vulnerable', or live with someone who is, it doesn't necessarily mean that you can't have a reflexology treatment. We can discuss whether or not it is appropriate to treat you. The clinically vulnerable include people who:
- are 70 or older
- are pregnant
- have a lung condition that's not severe (such as asthma, COPD, emphysema or bronchitis)
- have heart disease (such as heart failure)
- have diabetes
- have chronic kidney disease
- have liver disease (such as hepatitis)
- have a condition affecting the brain or nerves (such as Parkinson's disease, motor neurone disease, multiple sclerosis or cerebral palsy)
- have a condition that means they have a high risk of getting infections
- are taking medicine that can affect the immune system (such as low doses of steroids)
- are very obese (a BMI of 40 or above)
At present I'm unable to treat anyone classified as 'clinically extremely vulnerable'. This may include:
- solid organ transplant recipients
- people with cancer who are undergoing active chemotherapy; people with lung cancer who are undergoing radical radiotherapy; people with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment; people having immunotherapy or other continuing antibody treatments for cancer; people having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors; people who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs
- people with severe respiratory conditions including all cystic fibrosis, severe asthma and severe chronic obstructive pulmonary disease (COPD)
- people with rare diseases that significantly increase the risk of infections (such as severe combined immunodeficiency (SCID), homozygous sickle cell
- people on immunosuppression therapies sufficient to significantly increase risk of infection
- women who are pregnant with significant heart disease, congenital or acquired
- other people who have also been classed as clinically extremely vulnerable, based on clinical judgement and an assessment of their needs. GPs and hospital clinicians have been provided with guidance to support these decisions.
Payments and cancellation policy
- To secure your appointment, payment should be made in full, via BACS, at the time of booking.
- Your payment is non-refundable but is transferable to another appointment if you provide more than 24 hours notice.
- Payments will be retained in full for all no-shows.
- Payments will also be retained in full for cancellations made within 24 hours of scheduled appointments. The only exceptions to this rule relate to Covid-19 and are as follows: if the risk assessment undertaken the day before your treatment deems it inappropriate to treat you; if you, or someone in your household, is showing symptoms of Coronavirus; if you have been in contact in the last 14 days with someone who has been diagnosed with, or suspected of having, Coronavirus, or; if you have been contacted by the NHS Test and Trace team and advised to self isolate. In these circumstances you will be able to transfer your payment to another treatment once you are able to rebook.
- If you arrrive for your appointment with any visible signs of illness I will not be able to treat you and your appointment will be cancelled. In this instance, because I could have offered your appointment to someone else, I will retain your payment in full and you will not be able to transfer it to another appointment.
Thank you for your co-operation during this challenging time. Despite the changes I've had to introduce, my absolute priority is to continue to give you the same positive reflexology experience I hope you've come to expect from me. Whether it's reflexology for relaxation, a more therapeutic treatment to support a health condition, or just some space away from life stuff, I'll always do my absolute best to support you with whatever you need. Covid won't change that!